1. What shipping options are available to the United States?

• We offer a variety of shipping options to the U.S., including standard and expedited shipping. You can choose your preferred method at checkout.

2. How long will it take for my order to arrive?

• Delivery times vary based on the shipping method selected. Generally, standard shipping takes 7-14 business days.

3. Do you offer free shipping?

• Yes! We offer free shipping on orders over $100 within the United States.

4. Can I track my order?

• Absolutely! Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor its progress.

5. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.

6. What is your return policy?

• We accept returns within 30 days of delivery. Items must be unused and in their original packaging. For more details, please visit our Return Policy page.

7. How can I contact customer support?

• You can reach our customer support team via email at support@ozgoods.com.au or by using the contact form on our website. We aim to respond within 24 hours.

8. Do you ship internationally?

• Currently, we ship to the United States only. We do not offer shipping to other countries at this time.

9. Are there any customs fees for orders shipped to the U.S.?

• Yes, customs fees may apply to orders shipped to the U.S. Ozgoods will cover these fees, ensuring that your shopping experience is hassle-free.

10. How do I change or cancel my order?

• If you need to change or cancel your order, please contact us as soon as possible. We can make changes if the order hasn’t already been processed for shipping.